Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Shaharam. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan.

Delivery Areas

We currently deliver to cities and towns across Pakistan through trusted courier partners.

Delivery availability may vary for certain remote locations.

Order Processing Time

Orders are typically processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery times:

  • Major Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most areas of Pakistan.

Customers are requested to ensure that:

  • The provided phone number is active and reachable.

  • Someone is available to receive the parcel at the delivery address.

Orders may be confirmed through phone call or WhatsApp before dispatch.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

From time to time, Shaharam may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, email, or courier tracking systems where available.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • Remote delivery locations

Shaharam is not responsible for delays caused by third-party courier companies.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete address details are provided, delivery delays or failed deliveries may occur.

Additional shipping charges may apply if re-delivery is required.

Refused or Unclaimed Orders

If a confirmed Cash on Delivery order is refused or remains unclaimed, we reserve the right to restrict future orders from the customer.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the package and product so we can assist you.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.

Thank you for choosing Shaharam.