Return & Refund Policy

At Shaharam, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

You may request a return or replacement within 7 days of receiving your order if:

• The item is damaged upon delivery.

• The item is defective or not working properly.

• You received the wrong product.

To process your request, please provide:

• Your order number

• Clear photos or videos showing the issue

• A brief description of the problem

Non-Returnable Items

We do not accept returns or exchanges if:

• You change your mind after receiving the product.

• The product has been used, damaged, or altered by the customer.

• The return request is made after 7 days of delivery.

Refund Process

Once your request is reviewed and approved, we will:

• Send a replacement product, or

• Issue a refund, depending on the situation.

Refunds are processed within 7–10 business days after approval.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be issued through bank transfer, EasyPaisa, JazzCash, or another mutually agreed method.

Shipping Costs

If the return is due to our mistake, such as receiving a damaged, defective, or incorrect item, Shaharam will cover the return shipping cost.

In all other cases, shipping charges are non-refundable.

Contact Us

If you need assistance regarding a return or refund, please contact our support team with your order details.

We are committed to providing a smooth and fair shopping experience for all our customers.